net24's Privacy Policy

About This Privacy Policy

net24 ("we", "us", or "the platform") is a safe and reliable online betting and casino platform for Bangladesh. This privacy policy clearly explains how the personal information of users of the net24.cam website and related services is managed.

By using this platform, you will be considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services. We also recommend reading our Terms and Conditions page alongside this policy.

Information Collection — What Types of Information We Collect

net24 collects the following types of information to improve the quality of its services and ensure safe operations:

1.1 Information You Provide Directly

When you create an account, carry out a transaction, or contact our support team, you provide the following information yourself:

• Full name and date of birth
• Email address and contact details
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Documents required for identity verification (such as a national ID card)
• Messages sent via live chat and communication history

1.2 Automatically Collected Information

When you use the net24 platform, certain information is collected automatically:

• IP address and device type
• Browser version and operating system
• Time, date, and navigation patterns of visits to the site
• Information collected through cookies and similar tracking technologies
• Gaming activity logs and transaction history

1.3 Information Received from Third Parties

In some cases we may also collect information from third-party sources, such as payment processors, identity verification service providers, and fraud prevention agencies. This information is used to ensure the security of your account.

Purpose of Information Use

net24 uses collected information only for legitimate purposes. The main purposes for which we use information are described below:

• Account Management: To create new accounts, verify identity, and ensure a secure login process.
• Transaction Processing: To successfully carry out deposit and withdrawal requests and to maintain transaction records.
• Customer Support: To resolve your questions and complaints quickly and effectively.
• Security and Fraud Prevention: To detect and stop unauthorized access to accounts and suspicious activity.
• Responsible Gaming: To monitor your gaming habits to identify problematic behavior and to provide responsible gaming tools.
• Meeting Legal Obligations: To comply with applicable laws and regulations and to meet regulatory requirements.
• Service Improvement: To improve our platform, gaming experience, and technical infrastructure.
• Communication: To keep you informed about important account updates, security alerts, and relevant offers (subject to your consent).

Cookies and Tracking Technologies

net24 uses cookies and similar technologies to improve the functionality of its platform and to personalize the user experience.

3.1 Types of Cookies

• Essential Cookies: Essential for running the platform's basic operations. They help maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and settings, such as language selection and display preferences.
• Analytical Cookies: Used to understand how the platform is being used, which helps improve the quality of the service.

3.2 Cookie Controls

You can control or delete cookies through your browser settings. Please note, however, that disabling certain cookies may mean that some platform features do not work correctly.

Information Sharing and Disclosure

net24 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Partners

We may share necessary information with trusted third parties who assist in providing our services. These include:

• Payment processors (such as bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification and fraud prevention service providers
• IT infrastructure and cloud storage providers
• Gaming software providers (who receive only the information necessary to deliver services)

Strict contractual obligations apply to information sharing with these partners, and they are required to use information only for specified purposes.

4.2 Legal Obligations

If information must be disclosed as part of a court order, a lawful request from a law enforcement agency, or another legal process, net24 will do so in accordance with applicable law.

4.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

Information Protection and Security

net24 employs industry-standard technical and organizational measures to keep your personal information secure.

5.1 Technical Security Measures

• SSL Encryption: All data transfers are secured through SSL/TLS encryption.
• Data Encryption: Sensitive data such as passwords and payment information is stored using strong encryption methods.
• Firewall and Security Monitoring: Our systems are continuously monitored and suspicious activity is automatically detected.
• Two-Step Verification: An additional verification layer is provided to protect your account.

5.2 Organizational Measures

• Only authorized staff have access to personal information, and only to the extent required.
• All staff receive training on data protection.
• Regular security audits are conducted.

5.3 Steps Taken in the Event of a Data Breach

If a data breach occurs and it affects your rights, we will notify you and the relevant authorities in a timely manner in accordance with applicable law.

Information Retention Period

net24 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to comply with legal obligations.

• Account Information: For the entire period the account is active and, after closure, for the period required by law.
• Transaction Records: Financial transaction records are retained for a minimum of five years.
• Identity Verification Documents: Retained for the period required by legal obligations even after the account is closed.
• Communication Logs: Customer support history is generally retained for two years.

After the specified retention period, information is securely deleted or anonymized in a way that makes it no longer possible to identify you.

Your Rights

As a net24 user, you have the following rights regarding your own information:

• Right of Access: The right to request a copy of what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal retention obligations).
• Right to Object to Processing: The right to object to the use of your information for marketing purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Right to Withdraw Consent: The right to withdraw consent at any time (where processing is based on consent).

To exercise these rights, please email us at [email protected] or contact us via 24/7 live chat.

Privacy of Minors

net24 strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from minors.

An age verification process is conducted at the time of account registration. If we discover that a minor has created an account, that account will be immediately closed, the information deleted, and any transactions cancelled.

Parents and guardians can contact us directly regarding accounts belonging to minors. To learn more about responsible gaming, please visit our Responsible Gaming page.

International Data Transfers

net24 is primarily a Bangladesh-based platform. However, as our technical infrastructure and some service providers are based in other countries, some of your information may be transferred internationally.

For such transfers, we ensure that the receiving party applies appropriate safeguards and complies with applicable data protection laws. Every international transfer is conducted under contractual protections.

Changes to the Privacy Policy

net24 may update this privacy policy from time to time. Changes in law, technology, or our services may make it necessary to revise this policy.

For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be changed.

Continuing to use the platform after changes have been made will be considered as your agreement to the new privacy policy. We therefore recommend reviewing this page regularly.

Contact and Complaint Resolution

For any questions, concerns, or complaints regarding your personal information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali

We take every privacy-related complaint seriously. Upon receiving your complaint, we will conduct an investigation as quickly as possible and inform you of the outcome.

If we are unable to resolve your issue directly, you may file a complaint with the relevant data protection authority.